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Get answers to common questions about UpInbox, or reach out to our team directly.

Email Support

Frequently Asked Questions

Is UpInbox really free?

Yes — UpInbox is free forever. Smart Rules categorize ~70% of clutter with no AI required. Premium AI features use your own API key (BYOK) at cost, with no markup.

Does UpInbox read my emails?

Email processing happens entirely in your browser. Your emails never leave your device and are never stored on external servers.

How do I connect my Gmail account?

Click the UpInbox icon in Chrome, then click Get Started and sign in with Google. UpInbox requests read-only access to categorize your inbox.

Can I undo a bulk delete or archive?

Yes — UpInbox includes a 30-day undo for all bulk actions. Find it under Settings → Undo History.

How do I uninstall UpInbox?

Go to chrome://extensions, find UpInbox, and click Remove. All local data is automatically cleared on uninstall.

What is BYOK (Bring Your Own Key)?

BYOK lets you connect your own OpenAI, Anthropic, or Gemini API key to unlock AI-powered features. You pay the AI provider directly at cost — no markup from UpInbox.

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